Alcatel CSTA Παρακολούθηση για περισσότερες από 9999 διαδικασίες

In a busy enterprise contact center, supervisors need real-time visibility into every call event to ensure service quality and compliance. The Alcatel CSTA Monitoring Software License enables monitoring of more than 9999 telecommunication events, providing a robust solution for call logging and analysis on Alcatel-Lucent OmniPCX systems. This on-premise application captures CSTA Phase III events such as call setup, disconnect, transfer, hold, and agent state changes, turning raw telephony data into actionable insights.

Key specifications

• Supports monitoring of over 9999 call events/transactions
• Compatible with Alcatel-Lucent OmniPCX Enterprise and OmniPCX Office
• Protocol: CSTA Phase III (ECMA-269, ECMA-323)
• Real-time event logging and configurable alerts
• Deployment: On-premise server application
• OS support: Windows Server 2012 R2, 2016, 2019
• Database support: Microsoft SQL Server, MySQL, PostgreSQL
• API integration for CRM, ERP, or BI tools
• Role-based access control and encrypted data transmission

Why choose it

This license unlocks high-volume call monitoring without performance degradation, making it ideal for large-scale telephony environments. It provides detailed call detail records (CDR) for performance analysis and compliance, with customizable reports on call volumes, agent performance, and event types. The multi-language interface (including English and German) ensures usability across global teams.

Ideal use cases

• Contact center performance monitoring and agent evaluation
• Compliance recording for regulated industries
• Integration with business intelligence for trend analysis
• Real-time alerting on critical telephony events

Good to know

The license is delivered electronically and is per-server or per-capacity based. It requires a compatible Alcatel-Lucent OmniPCX environment and a Windows Server for installation. Technical support and updates are available through Alcatel-Lucent channels.